15_5 upcoming trends for chatbots-BLOG

A preview of 5 upcoming trends for chatbots

Over the past years, we’ve seen the rise to fame of chatbots. 2019, however, will be the year for chatbots to really shine. They have been steadily gathering more information about our target audiences and figured out exactly what people want or need to hear. This year offers all sorts of new and exciting opportunities. We’ll let you in on some of our expectations concerning the not-so-distant future of chatbots.

1. Bots will become even more human-like

In the recent past, people were often able to tell the difference between answers they got from a machine — a chatbot — or a real human. Today, that line is getting more and more blurred, both over voice and in texts. This is something we owe to Natural Language Programming (NLP for short). NLP is about to make technology more intelligent and humanoid. It’s actually a bit scary to see that developers can actually program AI to act like a human entity. Although on the flipside, it’s also pretty damn cool.

2. Machine learning to infinity and beyond

Technology is getting smarter by the day. There’s no limit to the amount of data that chatbots can hold or know. There are no error margins, because there simply is no need for them. Machine learning is based on the idea that machines are able to learn through experience. It's like data mining and data collection, but in a really interesting format that is based on the idea that to know an individual is the best way to win them over. All big players, like Amazon and Netflix, use browsing data to collect your interests nowadays.

3. The battle between bots and apps

Virtual assistants are becoming more common every day. Asking chatbots to find something for you is a lot easier than using an app or website and searching for the information yourself. The idea might seem a little farfetched right now, but according to some well-informed sources apps may soon become a thing of the past. This change most likely won’t be a sudden thing, but will go transitional. For some people, apps have already phased out as chatbots become more reliable. So, while the future of apps might be uncertain, things are looking bright for chatbots.

4. Focus on voice-based programs

Part of why apps would phase out is the use of voice recognition software. While this feature is huge in the current world of chatbots, voice-based programs will become more widespread. Talking to voice assistants such as Google Home, Alexa and Siri is easier to get the job done than typing. In marketing terms, this prediction gives an idea of what to invest in over the couple of years. The future will be about voice-based and even video-based software. Therefore, the era of clicking and typing is starting to fade out slowly.

5. Data privacy: the doubts of reliability

Throughout 2018, GDPR was a big deal for both small and big companies. Security or data privacy will become even more relevant in 2019, especially for chatbots. There are already concerns about letting large players like Google, Amazon, Apple or Microsoft own their conversational data. That’s why 2019 will probably be a pivotal year when it comes to searching for solutions on how to correctly process this conversional data.

Conclusion

In 2019, people will probably use chatbots to communicate, arrange calendars, events, order food, plan vacations etc. more frequently. It’s obvious that the service becomes incredibly useful as it learns our habits, speech and in each case can offer a better solution. And while that’s great, be sure to keep in mind that you are providing these bots with sensitive data while you are using them.

Get Access to our whitepapers

Posted on
Jun 13, 2019